Monday, November 30, 2009

Policy Changes

Dear Valued Customers,

Due to some changes in our personal situation, we will be making several major policy changes to our store effective immediately. We apologize for the short notice--especially during the holiday season but this is necessary in order to continue providing you with the best products and the best possible customer service. A summary of the changes is below:
  • In-Stock Food Items - Effective immediately, we will only directly list food items that are in-stock and ready to ship. We will guarantee that at least the quantity shown is in stock but there may be more available. Please email or convo us if you wish to purchase more.
  • Special Orders & Out-Of-Stock Food Items - We will still accept special orders, including orders for soups and other canned food items that are out of stock. These items will be listed in a separate category within the store. We reserve the right to require a minimum purchase quantity (usually 2 jars). Our regular processing and shipping times do not apply to special orders. A time and shipping cost estimate will be provided after the request is received and we will not begin work on the order until you approve the estimate. If an appropriate deadline cannot be negotiated, you are entitled to a full refund.
  • Chocolate Items - Our chocolate food items will still be made-to-order in most cases to ensure they reach you in top condition. Please allow at least 3 business days for baking and the standard 3 business days for shipping. We reserve the right to cancel an order and refund all money if we don't feel we can fulfill your order in a timely manner.
  • Processing/Shipping Times - We are abandoning our standard practice of only shipping on Wednesdays. We now ship as soon as your order is ready. Please allow up to 3 business days for processing and 2-3 days for shipping unless you are otherwise notified.
  • Shipping Cost - We have made the following changes and clarifications to our shipping policies:
    • Lower Base Price! - We are lowering the base cost of our shipping to $10. Most orders will fit into a medium flat-rate Priority Mail box at this price and will arrive in 2 to 3 days.
    • Small Order Partial Refunds - If your order can be packaged and shipped for less than our base price, we will refund any overage once your order ships. Note that single jars of food shipped within the east coast states typically can be sent for under $7.00.
    • Large Order Additional Charges - If your order cannot be packaged and shipped for our base rate, you will receive a PayPal bill for the additional charges. Your order will not ship until the extra charges are paid. If you wish to cancel the order due to additional shipping charges, we will refund any restockable items. Completed made-to-order items (like chocolate) will not be refunded. You may have them shipped for the base rate if applicable or forfeit the money and product.
    • First-Class Mail Option - Small crocheted items often fit in a standard envelope-style mailer. In the event that this option is cheaper than Priority Mail service, we will offer you the choice to ship via First Class mail in the product description. Please specify in the "message to seller" that you wish to use the First-Class option. First-Class mail usually takes 3 to 5 business days with no delivery time guarantees or tracking numbers.
We thank you for your understanding as we implement these new policies and hope they will provide not only a better value for you but also the best customer service experience. We also look forward to providing some of you with some great handmade gifts over the holidays.

Warm Regards & Happy Holidays,
Justin & Michelle
JM Creative

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