Monday, November 30, 2009

Policy Changes

Dear Valued Customers,

Due to some changes in our personal situation, we will be making several major policy changes to our store effective immediately. We apologize for the short notice--especially during the holiday season but this is necessary in order to continue providing you with the best products and the best possible customer service. A summary of the changes is below:
  • In-Stock Food Items - Effective immediately, we will only directly list food items that are in-stock and ready to ship. We will guarantee that at least the quantity shown is in stock but there may be more available. Please email or convo us if you wish to purchase more.
  • Special Orders & Out-Of-Stock Food Items - We will still accept special orders, including orders for soups and other canned food items that are out of stock. These items will be listed in a separate category within the store. We reserve the right to require a minimum purchase quantity (usually 2 jars). Our regular processing and shipping times do not apply to special orders. A time and shipping cost estimate will be provided after the request is received and we will not begin work on the order until you approve the estimate. If an appropriate deadline cannot be negotiated, you are entitled to a full refund.
  • Chocolate Items - Our chocolate food items will still be made-to-order in most cases to ensure they reach you in top condition. Please allow at least 3 business days for baking and the standard 3 business days for shipping. We reserve the right to cancel an order and refund all money if we don't feel we can fulfill your order in a timely manner.
  • Processing/Shipping Times - We are abandoning our standard practice of only shipping on Wednesdays. We now ship as soon as your order is ready. Please allow up to 3 business days for processing and 2-3 days for shipping unless you are otherwise notified.
  • Shipping Cost - We have made the following changes and clarifications to our shipping policies:
    • Lower Base Price! - We are lowering the base cost of our shipping to $10. Most orders will fit into a medium flat-rate Priority Mail box at this price and will arrive in 2 to 3 days.
    • Small Order Partial Refunds - If your order can be packaged and shipped for less than our base price, we will refund any overage once your order ships. Note that single jars of food shipped within the east coast states typically can be sent for under $7.00.
    • Large Order Additional Charges - If your order cannot be packaged and shipped for our base rate, you will receive a PayPal bill for the additional charges. Your order will not ship until the extra charges are paid. If you wish to cancel the order due to additional shipping charges, we will refund any restockable items. Completed made-to-order items (like chocolate) will not be refunded. You may have them shipped for the base rate if applicable or forfeit the money and product.
    • First-Class Mail Option - Small crocheted items often fit in a standard envelope-style mailer. In the event that this option is cheaper than Priority Mail service, we will offer you the choice to ship via First Class mail in the product description. Please specify in the "message to seller" that you wish to use the First-Class option. First-Class mail usually takes 3 to 5 business days with no delivery time guarantees or tracking numbers.
We thank you for your understanding as we implement these new policies and hope they will provide not only a better value for you but also the best customer service experience. We also look forward to providing some of you with some great handmade gifts over the holidays.

Warm Regards & Happy Holidays,
Justin & Michelle
JM Creative

Wednesday, November 18, 2009

Special Offer for Thanksgiving

New - Just in time for Thanksgiving

Freshly Made Cranberry Sauce
(Whole Berry & Jellied)

We're thrilled to be able to offer you a new product specifically targeted at Thanksgiving. We're offering handcrafted cranberry sauce, made from fresh real cranberries. It's a perfect, all-natural addition to your Thanksgiving table. Just cranberries, water, and sugar. That's it! No high-fructose corn syrup here.

Limited supply available, so reserve yours now. Orders received no later than Noon Eastern, this Friday (11/20) should arrive in time for Thanksgiving.

Click Here to order.

Tuesday, November 3, 2009

Newsletter 11/3/2009

Hey Everyone!

Gosh, I love November! The sights, sounds, and smells of autumn have hit their peak here in New England and we're now heading into winter and the Holiday season. This year, Michelle and I are hosting Thanksgiving dinner for the first time and we're pretty excited about it. In the spirit of the season, we have some great new products for you, including some great gift options as we head into Christmas.

New Products

  • "Apple Oops" - This new product with a funny name is a delicious apple syrup with a hint of cinnamon. It's fantastic on pancakes, waffles, french toast, or even as a glaze for pork or chicken. Try it!
  • Winter & Holiday Themed Gift Baskets - We all have those people in our lives who are hard to shop for. What better than a handcrafted edible treat from our pantry. Gift baskets come in a number of different containers and can be customized to fit the recipient's tastes and your budget.
  • Snowman Gift Boxes - We're happy to offer two styles of beautiful winter-themed gift boxes. Select a few items from our store and one of the boxes and we'll put-together a delicious package sure to warm anyone's heart.
  • Toffee & Macaroons are Back!! - We're able to make and ship chocolate again now that the colder weather is here to stay. We're also experimenting to try to bring back the marshmallow-filled chocolate treats we had for Easter. Stay tuned.
Deals & Perks
  • Discounted Shipping - Want to buy a single item but don't want to plunk-down twelve bucks to ship it? No problem! If you order contains a single item, we'll calculate the postage by weight instead of flat-rate and refund any overpayment.
  • First Class Shipping Option (Beta Test) - We're currently experimenting with first-class parcel post shipping as a cheaper alternative to our 2-3 day priority mail service. If you don't need your order in a hurry or you're only ordering one item, this is probably a good option for you. Currently, we're only offering this to our mailing list subscribers. Please pay the normal shipping price and write "Please Ship First Class" in the message to seller field during checkout. We'll calculate the postage and refund the difference to you.
Free Recipe: Moist Apple-Drenched Pound Cake

1 loaf of pound cake (bake or buy)
1 jar JM Creative "Apple Oops" Syrup
1/2 pint heavy or whipping cream
1 tablespoon granulated sugar
1/2 teaspoon cinnamon

1) If using a store-bought cake, remove any packaging. Place the cake on a cooling rack set over a cookie sheet with a lip.
2) Using a skewer or a fork, poke a large number of holes in the top of the cake, pushing down as far as the skewer will go.
3) Empty the jar of "Apple Oops" into a measuring cup with a pour spout. Heat in the microwave 1 to 3 minutes or until warm.
4) Gently pour the apple oops syrup on the top of the cake, going slowly enough so that the majority of the syrup soaks into the cake instead of dripping off. Take breaks if necessary. Use the entire jar. Let cake sit for 15 minutes.
5) In a stand mixer or a medium bowl with a hand-held mixer, whip the heavy cream on high. Once it starts to develop foam, add the sugar and and continue whipping until you get stiff peaks.
6) Using a rubber spatula, top the pound cake with the whipped cream. Sprinkle a little of the cinnamon on top for decoration and a hint of cinnamon flavor.
7) Slice and serve. Refrigerate any unused cake.